"The concepts and examples are extraordinary.
The Shared Values Process will prove to you that the tired old prescription
of "fixing people" is flawed. To improve performance, you must change
the "context." This formula will work for any organization that wants
lasting change!"
Paul Horgan, President and CEO IBM Mid America Employees Federal Credit
Union
"As Frontier embarks on further change/transition
moving into [a new] organization, the confidence that we have developed
in one another allows us to speed forward and create our future rather
than wait and react to what might happen to us."
Craig Gunderson, Frontier Corporation, General Manager for MN Division
"Business is not "rocket science" - it's harder.
Business is serving customers with quality products and services with
perceived value, and being competitive. Business is done by people with
people. Management sets the environment to win - associates have the
responsibility to win. I believe the Shared Values Process is the framework
to make it happen."
Jim Schultz, Executive Vice President, The Trane Company, North American
Commercial Group (NACG), a subsidiary of American Standard
"Shared Values has helped me look at work much
like I look at my personal life. I find myself at times stopping what
it is that I am doing to reflect whether I would make the same choice
at home. Truly bringing my personal values to work. I see people talking
to one another in totally different conversations, the complainer's
have stopped complaining,and people who would not work together have
started to come around."
Phil Maag, Director of Operations, Ohio, Fairpoint Communications,
Inc.
"Before Shared Values, my employees would come
to me to complain about particular people all the time. People now take
responsibility. Managers are not the problem solvers all the time. I've
been a manager for many years and taken almost every kind of management
training there is. Each training tells managers to build a solid team.
I've now got a team that will work through anything, help each other
out and will weather any storm. I didn't "build" that team. Shared Values
did."
Mark Beightol, Director of Sales and Marketing, Chautauqua & Erie
Telephone
"We believe that sharing a common foundation, based
on how we interact with one another, is the key to helping all employees
reach their full potential. Providing our employees a values based work
environment will have the beneficial effect of supporting innovation,
promoting customer and employee partnerships, fostering continuous improvement
and distinguishing us for our quality - not only in our products, but
in our people."
John J. Booth, President and Chief Executive Officer INCSTAR, Subsidiary
of American Standard in his 1995 Annual Report