Testimonials

“I have engaged Vitalwork at two companies in very different industries, both focused on very high levels of customer service and ‘taking it to a new level.’ I’ve liked that Vitalwork has worked hard to deeply understand the business–not just surface level management concepts. They quickly understood the culture and specifically what needed to be addressed, and then brought the discussion and the vision to a new level of what we could achieve.

“Their process is unique because it addresses how to talk to people, gain their insights, and get their buy-in, which is far from any typical training or seminar that you would ever see. It is hard to describe, but very powerful for anyone who has gone through it. The feedback from people who have been through it is impressive: there is a strong piece that touches them deeply and challenges their thought processes.”
– Martin Mucci, Senior Vice President – Operations, Paychex Inc.

Read the entire Paychex case study…

“…the speed and accuracy at which we can now assess a potential employee is astounding. VHI almost guarantees a better hire!”
– Pat Scheg, Vice President of Human Resources, Time Warner Communications

“Vital Hiring Insights makes a dramatic difference–not only in candidate selection, but also in classroom training, coaching, and ultimately in how our customers are served.”
– Mark Kochanowski, Vice President of Human Resources, Health Quest

“The process is definitely paying off. We have reduced turnover by 30 percent. Even better–sales performance by representatives selected through VHI is up 15 percent.”
– Steve Wachter, Vice President of Sales, Eschelon Telecommunications

"Vital Hiring Insights has helped us enormously. As we grew from 20 loan officers to 80, VHI helped us maintain a turnover rate of 32%. That's a big deal in an industry where the average is 70%. VHI is a critical tool in cutting through the formality of an interview.”
– Andy Seepersad, Director of Training for Wilmington Finance, Inc.

Read the entire Wilmington Finance case study.

“I see people talking to one another in totally different conversations, the complainers have stopped complaining, and people who would not work together have started to come around.”
–  Phil Maag, Director of Operations, Ohio, Fairpoint Communications, Inc.

“We've seen measurable results from implementing the program. Employees set the goals we've met. Our employees have made this happen. I know that this process has helped me create a team that is ready for whatever the future may bring.”
– Peter Nixon, Chief Operating Officer, Fairpoint Communications, Inc.

“The concepts and examples are extraordinary. The Shared Values Process will prove to you that the tired old prescription of ‘fixing people’ is flawed. To improve performance, you must change the ‘context.’ This formula will work for any organization that wants lasting change!”
–  Paul Horgan, President and CEO, IBM Mid America Employees Federal Credit Union

“…the confidence that we have developed in one another allows us to speed forward and create our future rather than wait and react to what might happen to us.”
– Craig Gunderson, Chief Operating Officer, Oxford Networks

“Management sets the environment to win–associates have the responsibility to win. I believe the Shared Values Process is the framework to make it happen.”
– Jim Schultz, Executive Vice President, The Trane Company, North American Commercial Group (NACG), a subsidiary of American Standard

“Providing our employees a values-based work environment will have the beneficial effect of supporting innovation, promoting customer and employee partnerships, fostering continuous improvement and distinguishing us for our quality–not only in our products, but in our people.”
– John J. Booth, President and Chief Executive Officer, INCSTAR, Subsidiary of American Standard in his 1995 Annual Report